Handling unassigned transactions
Do you have one or more transactions that have not been assigned to your account? There could be several reasons why this might happen. To help us investigate whether the transactions were incorrectly assigned, we need the information outlined below. This will allow us to ask the advertiser to look into it for you.
Possible reasons for unassigned transactions
Daisycon's advanced matching technology is highly precise and incorporates several fallback methods. However, there are a few common reasons why a transaction may not be assigned to the correct publisher:
- The Daisycon conversion pixel was not triggered correctly.
- The consumer did not reach the "thank you" page.
- The sale was attributed to another marketing channel.
Information required to submit a claim
Note: Claims that lack the information listed below or are older than one month cannot be processed.
To proceed with a claim, please provide us with the following details:
- Date of the transaction
- Order number from the advertiser
- Description (optional)
- Commission value
- Order value
- Date of the click
- SubID (if applicable)
- Any relevant files or documents that provide more information about the missed sales
Once we receive this information via our support tool, we can begin processing your request and submit it to the advertiser for investigation.
Important privacy information
Note: You may not share personal data without the consumer's consent. Please ensure you have obtained consent before sharing any personal data, such as adding a contract. Additionally, you must be able to prove this consent if requested. The data you share must comply with the processor agreements for both publishers and advertisers:
- Publisher Processor Agreement (specifically, see point 3)
- Advertiser Processor Agreement
These agreements also include Daisycon's responsibilities as a processor.